Privacy Policy

When you shop with Cassandra Oak, you trust us with your information. In return, we commit to acting responsibly. Our primary goal is to safely deliver your furniture and provide an elevated digital experience, collecting only what is necessary to do so.

By browsing our online showroom or making a purchase, you consent to the practices outlined in this policy, which aligns fully with the Australian Privacy Principles (APPs).

We collect practical information required to fulfil your orders and improve our service:

• Directly Provided Information: Your name, delivery address, billing address, email, and mobile number when creating an account or placing an order.
• Consultation Details: If you book an Interior Advisory appointment, we may gently collect basic details about your home layout to provide better styling recommendations.
• Automated Data: Non-personally identifiable diagnostic information like your browser type, generic regional location (to optimise delivery networks), and website interactions.

We use your personal details strictly to:

• Process payments and securely confirm your purchase.
• Organise reliable shipping and coordinate delivery logistics nationwide.
• Provide customer support, warranty assistance, or return processing.
• Share relevant Cassandra Oak updates or new collections, provided you have explicitly opted in.

We never sell your data. We only share necessary details with trusted commercial partners who directly facilitate your order:

• Logistics Partners: Courier and freight companies require your name, address, and phone number to safely deliver your furniture.
• Payment Gateways: Stripe manages our secure financial transactions. We do not store your credit card information on our servers.
• Platform Apps: Secure email providers and digital fulfillment platforms used internally by our team.

Our website uses standard 'cookies' (small digital files) and remarketing pixels to remember your cart preferences and ensure a seamless browsing experience. This helps us understand what pieces our community is loving most and allows us to occasionally display relevant Cassandra Oak material on other platforms (like social media).

You can confidently disable cookies in your browser settings at any time, though some website features, like persistent shopping carts, may be affected.

We employ modern, industry-standard cryptographic protocols to protect your personal information from unauthorized access, modification, or disclosure. When your data is no longer legally required for business or warranty purposes, we securely destroy or de-identify it.

If you thoughtfully elect to join our Client List, we will send you curated updates, styling advice, and early access to new ranges. You can painlessly unsubscribe at any moment by clicking the 'unsubscribe' link at the bottom of any marketing email, or by contacting our team.

Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make an inquiry, simply reach out to our support team and we will assist you graciously and promptly.

For any questions regarding how we manage your privacy, please don't hesitate to contact us at:

mail@cassandraoak.com